The ambiguity of preparing and being prepared for a patient consultation

Authors

  • Wibeche Ingskog Oslo University Hospital
  • Wenche S. Bjorbækmo University of Oslo

DOI:

https://doi.org/10.1558/cam.32765

Keywords:

ambiguity, patient consultation, phenomenology, preparing, rare disorders, uncertainty

Abstract

This paper presents findings from a study on the ways in which counsellors working at national centres for rare disorders in Norway experience preparing, and being prepared for, a face-to-face patient consultation. The research involved semi-structured interviews with five experienced counsellors from different health professional backgrounds working at two separate centres. These interviews were then analysed with reference to the theoretical insights of phenomenologists. The excerpts chosen for this paper shed particular light on the process of preparing for a face-to-face patient consultation. Our findings underline the significance of preparing and being prepared while also drawing attention to the multifaceted, complex and ambiguous nature of the processes involved. Preparing for face-to-face consultations with patients is revealed to require approaches that are thoughtful, flexible and empathic. To be prepared for something one does not yet know is about being open to the unexpected and the unpredictable.

Author Biographies

Wibeche Ingskog, Oslo University Hospital

Wibeche Ingskog, who died in March 2018, trained as a nurse before working as a counsellor at the Centre for Rare Disorders at Oslo University Hospital, Rikshospitalet. She received her Master’s of Philosophy in Health Science from the Institute of Health and Society at the University of Oslo. Her research interests included patient communication, phenomenology and counselling within the field of health science and rare disorders.

Wenche S. Bjorbækmo, University of Oslo

Wenche Schrøder Bjorbækmo is a researcher in the research program FYSIOPRIM (Physiotherapy in Primary Care) at the Department of Health Science, University of Oslo, and Professor at the Department of Physiotherapy, Oslo Metropolitan University. Her research interests include phenomenology, body and movement, function as ability/disability and physiotherapy theory and practice with a special focus on knowledge expressed, developed and shared in clinical practice.

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Published

2020-05-15

How to Cite

Ingskog, W., & Bjorbækmo, W. S. (2020). The ambiguity of preparing and being prepared for a patient consultation. Communication and Medicine, 15(3), 282-292. https://doi.org/10.1558/cam.32765

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Section

Articles