Sharing information: Mixed-methods investigation of brief experiential interprofessional training for healthcare staff

Authors

  • Simon Cocksedge University of Manchester
  • Nicky Barr University of Manchester
  • Corinne Deakin University of Manchester

DOI:

https://doi.org/10.1558/cam.v12i1.21914

Keywords:

altered self-reported communication behaviour, brief training, communication skills, healthcare staff, sharing information, PARSLEY sharinginformation structure

Abstract

In UK health policy ‘sharing good information is pivotal to improving care quality, safety, and effectiveness.’ Nevertheless, educators often neglect this vital communication skill. The consequences of brief communication education interventions for healthcare workers are not yet established. This study investigated a three-hour interprofessional experiential workshop (group work, theoretical input, rehearsal) training healthcare staff in sharing information using a clear structure (PARSLEY). Staff in one UK hospital participated. Questionnaires were completed before, immediately after, and eight weeks after training, with semistructured interviews seven weeks after training. Participants (n=76) were from assorted healthcare occupations (26% non-clinical). Knowledge significantly increased immediately after training. Self-efficacy, outcome expectancy, and motivation to use the structure taught were significantly increased immediately following training and at eight weeks. Respondents at eight weeks (n=35) reported their practice in sharing information had changed within seven days of training. Seven weeks after training, most interviewees (n=13) reported confidently using the PARSLEY structure regularly in varied settings. All had re-evaluated their communication practice. Brief training altered self-reported communication behaviour of healthcare staff, with sustained changes in everyday work. As sharing information is central to communication curricula, health policy, and shared decision-making, the effectiveness of brief teaching interventions has economic and educational implications.

Author Biographies

Simon Cocksedge, University of Manchester

Simon Cocksedge received his mD for a thesis on listening work in primary care. He is currently a general medical practitioner and an Honorary Senior Lecturer at the University of manchester, where, until recently, he led the communication education program within manchester medical School. His research interests are around communication education in clinical settings, listening in primary care, and cultural issues in clinical communication

Nicky Barr, University of Manchester

Nicky Barr is a breast physician. She is currently co-lead for clinical communication at manchester medical School and associate Hospital Dean for communication education at University Hospitals of South manchester. She has long experience of teaching and training communication skills in undergraduate and postgraduate settings.

Corinne Deakin, University of Manchester

Corinne Deakin received her mBChB (Hons) in medicine from the University of manchester (2013). Prior to this she received a Diploma of Higher Education in adult nursing from De monfort University in Leicester. She is currently a foundation doctor with a particular interest in communication skills and intends to pursue a career in anaesthesia.

Published

2016-06-07

How to Cite

Cocksedge, S., Barr, N., & Deakin, C. (2016). Sharing information: Mixed-methods investigation of brief experiential interprofessional training for healthcare staff. Communication and Medicine, 12(1), 1–12. https://doi.org/10.1558/cam.v12i1.21914

Issue

Section

Articles