FRIGINAL, Eric. I’m sorry, my what? Understanding caller clarification sequences in outsourced call center interactions. Sociolinguistic Studies, [S. l.], v. 16, n. 1, p. 65–85, 2022. DOI: 10.1558/sols.42324. Disponível em: https://journal.equinoxpub.com/SS/article/view/21141.. Acesso em: 21 nov. 2024.