First-time mediator stories

Keys to better training and mediator preparation

Authors

  • Cathia A. Moon Kennesaw State University
  • Susan S. Raines Kennesaw State University
  • Laffon Brelland Jr Kennesaw State University

DOI:

https://doi.org/10.1558/mtp.21251

Keywords:

mediation training, mediation trainers, first-time mediation, mediator preparation

Abstract

How can mediation trainers and programme directors ensure that mediators are ready for their first solo case? This study utilised an online survey of forty-one mediators across case types to learn from their first mediation experiences; we asked them to reflect on how it felt to mediate for the first time and the ways in which their training had (or had not) prepared them to succeed. We found that more mediators used negative descriptors than positive ones to describe their initial mediation experience, yet nearly all claimed to have enjoyed mediation training. Study participants voiced a desire for more observations and co-mediation of real cases, or short of that, more role-play practice to prepare them for mediation. This study shares their narratives, analyses their feedback for mediation trainers, and helps to normalise the nervousness felt by most mediators during their first (and subsequent) cases.

Author Biographies

  • Cathia A. Moon, Kennesaw State University

    Cathia A. Moon is a PhD student in the international conflict management programme at Kennesaw State University School of Conflict Management, Peacebuilding, and Development. She earned an MS in conflict management from Kennesaw State University and an MS in criminal justice from Valdosta State University. Research interests include mediation, global development policy, and democratic studies. She is an instructor of criminal justice and a graduate research assistant at Kennesaw State University.

  • Susan S. Raines, Kennesaw State University

    Susan S. Raines is a professor of conflict management who has mediated more than 17,000 cases inside and outside the court system in areas including, family matters, employment, landlord-tenant, environmental, commercial, accident-injury, elder care and more. She was the editor-in-chief of Conflict Resolution Quarterly for 12 years and is the co-author of Expert Mediators with Jean Poitras.

  • Laffon Brelland Jr, Kennesaw State University

    Laffon Brelland Jr is a Master student in the conflict management programme at Kennesaw State University. He served as a Peace Corps volunteer in Costa Rica from 2017 to 2019. His research interest includes migration, international policy and international development. He is a graduate research assistant at Kennesaw State University.

References

Arms Almengor, R. (2018) Reflective practice and mediator learning: a current review. Conflict Resolution Quarterly 36(1): 21–38.

Borton, I. M. and Paul, G. D. (2018) A mixed-methods analysis of mediator socialization through training. International Journal of Conflict Management 29(1): 109–25. https://doi.org/10.1108/IJCMA-03-2017-0019

Bush, R. A. B. and Folger, J. P. (1994) The Promise of Mediation: Responding to Conflict through Empowerment and Recognition. San Francisco, CA: Jossey-Bass.

Charkoudian, L., Ritis, C. D., Buck, R. and Wilson, C. L. (2009) Mediation by any other name would smell as sweet – or would it? The struggle to define mediation and its various approaches. Conflict Resolution Quarterly 26: 293–316. https://doi.org/10.1002/crq.234

Conley, T. M. and Raines, S. S. (2006) The human face of online dispute resolution. Conflict Resolution Quarterly 3(23): 333–42.

Devinatz, V. G. (2018) What makes a good mediator? Insights from a mediation training program participant. Employee Responsibilities and Rights Journal 3: 181. http://doi.org/10.1007/s10672-018-9315-y

Dunham, K. F. (2012) Practical considerations in mediation training: should mediators be trained to adapt to the circumstances of each case? Appalachian Journal of Law 2: 185.

Fisher, R., Ury, W. and Patton, B. (1991) Getting to Yes: Negotiating Agreement without Giving in. London: Penguin.

Goncalves, A. M. and Rainey, D. (2018) Standards, qualifications, and certification for e-mediators. International Journal of Online Dispute Resolution 5(1–2): 82–93. https://doi.org/10.5553/IJODR/2352500220102009

Hardy, S. (2009) Teaching mediation as a reflective practice. Negotiation Journal 25(3): 385–400.

Hedeen, T., Raines, S. S. and Barton, A. B. (2010) Foundations of mediation training: a literature review of adult education and training design. Conflict Resolution Quarterly 28(2): 157–82.

Poitras, J. and Raines, S. (2013) Expert Mediators: Overcoming Mediation Challenges in Workplace, Family and Community Conflicts. Northvale, NJ: Jason Aronson.

Raines, S. S. 2006. Can online mediation be transformative? Tales from the front. In J. J. Alfini, S. B. Press, J. R. Sternlight and J. B. Stulberg (eds) Mediation Theory and Practice, 2nd edition 644–8. New York: Lexis Publishing.

Raines, S., Hedeen, T. and Barton, A. B. (2010) Best practices for mediation training and regulation: preliminary findings. Family Court Review 48(3): 541–54.

Schreier, L. S. (2002). Emotional intelligence and mediation training. Conflict Resolution Quarterly, 20(1): 99–119.

Turk, A. M. and Ungerleider, J. (2017) Experiential activities in mediation-based training: Cyprus, 1997–2013. Conflict Resolution Quarterly 34(3): 281–300. https://doi.org/10/1002/crq.21183

Walsh, S. (2019). Setting out across the sea of monsters: bringing learning design into mediator training. Conflict Resolution Quarterly 37(1): 79–94.

White, C. H. and Agne, R. R. (2009) Communication practices of coaches during mediator training: addressing issues of knowledge and enactment. Conflict Res­olution Quarterly 27(1): 83–105.

Published

2021-11-16

Issue

Section

Practice Articles

How to Cite

Moon, C. A. ., Raines, S. S. ., & Brelland Jr, L. (2021). First-time mediator stories: Keys to better training and mediator preparation. Mediation Theory and Practice, 6, 7–19. https://doi.org/10.1558/mtp.21251