Managing Chaplaincy Service Delivery
DOI:
https://doi.org/10.1558/hscc.v6i1.33Keywords:
Chaplaincy, Clinical Governance, customers, effectiveness, quality, value for moneyAbstract
Audit, accountability and clinical performance all form what is now understood in the National Health Service (NHS) as Clinical Governance (CG) and it has profound implications for all who work in the NHS including Chaplains. CG is something they will need to comprehend and implement. This paper seeks to describe the service the Chaplaincy provides, our customers are identified, as are the difficulties of assessing whether or not we can/are delivering a quality service. I consider what criteria/performance indicators I would be looking for from an economical, efficient and effective Chaplaincy department. Then as a “customer facing organisation”, I explain some of the difficulties of finding out what our customers think of our service/role and cite examples of surveys from other Trusts.
References
BRADFORD SOCIAL SERVICES 1999 Spiritual Well-Being Policy and Practice, Bradford Community Health NHS Trust, Bradford Interfaith Education Centre.
CHAPLAINCY EDUCATION AND DEVELOPMENT GROUP 1993 Health Care Chaplaincy Standards, NHS Training Directorate, Bristol.
CROSBY, P. 1984 Quality without Tears, McGrawHill
DEPARTMENT OF HEALTH 1991, 1995 The Patient’s Charter and You – Raising The Standard, London, HMSO.
DEPARTMENT OF HEALTH 1992 Meeting the spiritual needs of patients and staff. Health Service Guidelines (92)2, NHS Management Executive, London
DEPARTMENT OF HEALTH 1997 The New NHS - Modern and Dependable. The Stationary Office, London.
DEPARTMENT OF HEALTH 2000 The NHS Plan – A Plan for Investment, Crown, London,
DEPARTMENT OF HEALTH 2001(a) Your Guide to the NHS, Crown , London.
DEPARTMENT OF HEALTH 2001(b) NHS Plan Implementation Programme, Crown, London.
DIX, A. (1996) Is God good value? Health Service Journal, July 11, pp. 24-27.
DOUGLASS, C. SANDFORD, J. HENDERSON, E. 2000 Managing in Health and Social Care., Open University, Module 3, Book 1, pp.5-64, Milton Keynes.
GROOCOCK, J. 1986 The Chain of Quality, John Wiley and Sons, UK.
JOHNSON, C. 2001 Clinical Governance: The Implications of Quality and Competence for Health Care Chaplains in the NHS. Unpublished M.A. Dissertation University of Leeds.
JURAN J. 1986 The Quality Trilogy, Quality Progress. Vol. 19, No. 8, pp. 19-24
KENNEDY, V. AND WEBSTER, G. 1996 Visit to the United Teaching Hospital Chaplaincy. Unpublished Internal Document Leeds General Infirmary Chaplaincy Department
LILLEY, R. 1999 Making Sense of Clinical Governance, Radcliffe Medical Press.
MINISTRY OF HEALTH 1948 Guidance on Spiritual needs of Patients Staff. Health Management Committee (48) 65
NATIONAL ASSOCIATION OF HEALTH AUTHORITIES/TRUSTS (NAHAT) 1996 Spiritual Care in the NHS – A Guide for Purchasers and Providers, Department Health, London.
NHS EXECUTIVE NORTHERN AND YORKSHIRE CHAPLAINS AND PASTORAL CARE COMMITTEE 1995 Framework for Spiritual, Faith and Related Pastoral Care. The Institute of Nursing at the University of Leeds, NHS Executive
PROFESSIONAL DEVELOPMENT AND EDUCATION GROUP 2000 Clinical Governance- Five Elements, Unpublished Paper, Health Care Chaplains, London.
STOTER, D. 1995 Spiritual Aspects of Healthcare, Mosby, London.
WORCESTER ROYAL INFIRMARY 2000 Chaplaincy Patient Surveys. Chaplaincy-SpiritualityHealth Database. [email protected]
