LIU, Ping; LIU, Huiying. Building interpersonal closeness in complaint responses in customer service. East Asian Pragmatics, [S. l.], v. 9, n. 1, p. 53–77, 2024. DOI: 10.1558/eap.23882. Disponível em: https://journal.equinoxpub.com/EAP/article/view/23882.. Acesso em: 24 nov. 2024.