TOVAR, J. Call center agents’ skills: Invisible, illegible, and misunderstood. Sociolinguistic Studies, [S. l.], v. 14, n. 4, p. 437–458, 2021. DOI: 10.1558/sols.39555. Disponível em: https://journal.equinoxpub.com/SS/article/view/19356. Acesso em: 18 sep. 2021.