ORTHABER, Sara. ‘Silence is not always golden’: Withholding a response in customer service interactions. Sociolinguistic Studies, [S. l.], v. 16, n. 1, p. 109–130, 2022. DOI: 10.1558/sols.42260. Disponível em: https://journal.equinoxpub.com/SS/article/view/21142.. Acesso em: 23 nov. 2024.