LOCKWOOD, Jane. The design of a webchat assessment framework for contact centres in Asia. Sociolinguistic Studies, [S. l.], v. 16, n. 1, p. 39–63, 2022. DOI: 10.1558/sols.42361. Disponível em: https://journal.equinoxpub.com/SS/article/view/21140.. Acesso em: 21 nov. 2024.