CRUZ, P. A. T. .; LOCKWOOD, J. How customer service representatives lose control of the call: A metafunctional analysis. Journal of Applied Linguistics and Professional Practice, [S. l.], v. 15, n. 2, p. 142–162, 2021. DOI: 10.1558/jalpp.20368. Disponível em: https://journal.equinoxpub.com/JALPP/article/view/20368. Acesso em: 8 feb. 2023.