ATKINS, Sarah; ROBERTS, Celia. Assessing institutional empathy in medical settings. Journal of Applied Linguistics and Professional Practice, [S. l.], v. 13, n. 1-3, p. 11–33, 2018. DOI: 10.1558/japl.31861. Disponível em: https://journal.equinoxpub.com/JALPP/article/view/13600.. Acesso em: 16 jul. 2024.