FIRKINS, Arthur S. Mediating intercultural bureaucratic encounters. Journal of Applied Linguistics and Professional Practice, [S. l.], v. 7, n. 3, p. 317–339, 2013. DOI: 10.1558/japl.v7i3.317. Disponível em: https://journal.equinoxpub.com/JALPP/article/view/13375.. Acesso em: 25 jun. 2024.