GARNER, Mark; JOHNSON, Edward. Operational Communication: A paradigm for applied research into police call-handling. International Journal of Speech, Language and the Law, [S. l.], v. 13, n. 1, p. 55–75, 2006. DOI: 10.1558/sll.2006.13.1.55. Disponível em: https://journal.equinoxpub.com/IJSLL/article/view/9981. Acesso em: 18 apr. 2025.