Mediation Theory and Practice <p><em>Mediation Theory and Practice</em> is the journal of the <a href="" target="_blank" rel="noopener">College of Mediators.</a> It is an international forum for original, peer-reviewed research about mediation, as well as practice and events reports, policy discussions and innovations in mediation training and education. The journal’s approach is multidisciplinary and it is a resource for academics, practitioners, trainers, and policy makers. <a href="">Learn More about this journal.</a></p> Equinox Publishing Ltd. en-US Mediation Theory and Practice 2055-3501 <p>© Equinox Publishing Ltd.</p> <p>For information regarding our Open Access policy, <a title="Open access policy." href="Full%20details of our conditions related to copyright can be found by clicking here.">click here</a>.</p> Editors’ note Pablo Cortés Maria Federica Moscati Copyright (c) 2020 Equinox Publishing Ltd. 2020-12-23 2020-12-23 5 1 5 10.1558/mtp.18645 Mediation and the police <p>Currently, few studies have examined mediation programmes within independent police oversight agencies. Moreover, analyses of these programmes primarily focus on the degree of citizen satisfaction. This study adds to the existing research by examining possible characteristics linked to mediation selection within independent police oversight agencies. Specifically, this study considers the long-standing tension experienced between the police and certain groups (e.g. minorities, youths and residents of disadvantaged communities) and attempts to determined which groups are more or less likely to meet with officers to resolve police complaints. The data (obtained from the New York City Civilian Complaint Review Board and United States Census of 2010) allow for an analysis of complainant demographic characteristics and neighbourhood characteristics linked to the complainants. Bivariate and multivariate analyses uncovered group differences in mediation selection. Particularly, the results of this study demonstrate that minorities are more likely to select mediation.</p> Cynthia-Lee Williams Copyright (c) 2020 Equinox Publishing Ltd. 2020-12-23 2020-12-23 5 6 31 10.1558/mtp.18585 Reviving the ‘new handshake’ in the wake of a pandemic <p>It is often assumed that companies and consumers are on opposing ‘teams’. In reality, however, consumers and companies enjoy more commonalities than contradictions. Both benefit when deals go well and disputes are resolved quickly and cheaply. The problem is that face-toface dispute resolution can be costly in terms of time and money, and even dangerous in these times of COVID-19. Furthermore, getting lawyers is generally impractical and overly expensive in consumer cases. The solution is a well-designed online dispute resolution (ODR) system that harnesses business and consumer commonalities, and creates a win–win for all stakeholders in e-commerce disputes. That is not to say that ODR is the ‘be all and end all’ for e-commerce disputes. All ODR is not fair and efficient. Furthermore, the digital divide remains a concern and the internet undoubtedly generates vulnerabilities for consumers, but it also creates opportunities for consumer empowerment. The time is right to take advantage of those opportunities, and create a unified ODR system that provides fast and fair resolutions worldwide. This article discusses ideas for such a system to create a ‘new handshake’ that inspires trust in e-commerce.</p> Amy J. Schmitz Copyright (c) 2020 Equinox Publishing Ltd. 2020-12-23 2020-12-23 5 32 54 10.1558/mtp.18586 Mediating Clinical Claims, Tony Allen <p>Mediating Clinical Claims by Tony Allen (Bloomsbury Professional, 2018)</p> Sarah Barclay Copyright (c) 2020 Equinox Publishing Ltd. 2020-12-23 2020-12-23 5 69 72 10.1558/mtp.18583 Hybrid mediation and Zoom <p>This case study will consider the application of hybrid mediation, which is a combination of the civil and family models of mediation, relational mediation, and the wonders of working virtually on Zoom (video). We will look at how these processes operate with a vulnerable separating couple and their solicitors.</p> Jo O’Sullivan Copyright (c) 2020 Equinox Publishing Ltd. 2020-12-23 2020-12-23 5 55 62 10.1558/mtp.18584 Online webcam mediation <p>This article examines an online–in-person hybrid mediation involving a 52-year-old senior police officer and her 72-year-old semi-retired artist husband, who were separating after a 30-year marriage. The meetings took place in 2014 and 2015, around 3 years after I had conducted my first online mediation. The details have been anonymised.</p> Stephen G. Anderson Copyright (c) 2020 Equinox Publishing Ltd. 2020-12-23 2020-12-23 5 63 68 10.1558/mtp.18582