Mediation Theory and Practice 2020-12-23T16:45:09+00:00 Pablo Cortés and Maria Federica Moscati Open Journal Systems <p><em>Mediation Theory and Practice</em> is the journal of the <a href="" target="_blank" rel="noopener">College of Mediators.</a> It is an international forum for original, peer-reviewed research about mediation, as well as practice and events reports, policy discussions and innovations in mediation training and education. The journal’s approach is multidisciplinary and it is a resource for academics, practitioners, trainers, and policy makers. <a href="">Learn More about this journal.</a></p> Editors’ note 2020-11-11T19:47:31+00:00 Pablo Cortés Maria Federica Moscati 2020-12-23T00:00:00+00:00 Copyright (c) 2020 Equinox Publishing Ltd. Mediation and the police 2020-11-03T16:54:08+00:00 Cynthia-Lee Williams <p>Currently, few studies have examined mediation programmes within independent police oversight agencies. Moreover, analyses of these programmes primarily focus on the degree of citizen satisfaction. This study adds to the existing research by examining possible characteristics linked to mediation selection within independent police oversight agencies. Specifically, this study considers the long-standing tension experienced between the police and certain groups (e.g. minorities, youths and residents of disadvantaged communities) and attempts to determined which groups are more or less likely to meet with officers to resolve police complaints. The data (obtained from the New York City Civilian Complaint Review Board and United States Census of 2010) allow for an analysis of complainant demographic characteristics and neighbourhood characteristics linked to the complainants. Bivariate and multivariate analyses uncovered group differences in mediation selection. Particularly, the results of this study demonstrate that minorities are more likely to select mediation.</p> 2020-12-23T00:00:00+00:00 Copyright (c) 2020 Equinox Publishing Ltd. Reviving the ‘new handshake’ in the wake of a pandemic 2020-11-03T16:58:57+00:00 Amy J. Schmitz <p>It is often assumed that companies and consumers are on opposing ‘teams’. In reality, however, consumers and companies enjoy more commonalities than contradictions. Both benefit when deals go well and disputes are resolved quickly and cheaply. The problem is that face-toface dispute resolution can be costly in terms of time and money, and even dangerous in these times of COVID-19. Furthermore, getting lawyers is generally impractical and overly expensive in consumer cases. The solution is a well-designed online dispute resolution (ODR) system that harnesses business and consumer commonalities, and creates a win–win for all stakeholders in e-commerce disputes. That is not to say that ODR is the ‘be all and end all’ for e-commerce disputes. All ODR is not fair and efficient. Furthermore, the digital divide remains a concern and the internet undoubtedly generates vulnerabilities for consumers, but it also creates opportunities for consumer empowerment. The time is right to take advantage of those opportunities, and create a unified ODR system that provides fast and fair resolutions worldwide. This article discusses ideas for such a system to create a ‘new handshake’ that inspires trust in e-commerce.</p> 2020-12-23T00:00:00+00:00 Copyright (c) 2020 Equinox Publishing Ltd. Mediating Clinical Claims, Tony Allen 2020-11-03T16:42:23+00:00 Sarah Barclay <p>Mediating Clinical Claims by Tony Allen (Bloomsbury Professional, 2018)</p> 2020-12-23T00:00:00+00:00 Copyright (c) 2020 Equinox Publishing Ltd. Hybrid mediation and Zoom 2020-11-03T16:48:57+00:00 Jo O’Sullivan <p>This case study will consider the application of hybrid mediation, which is a combination of the civil and family models of mediation, relational mediation, and the wonders of working virtually on Zoom (video). We will look at how these processes operate with a vulnerable separating couple and their solicitors.</p> 2020-12-23T00:00:00+00:00 Copyright (c) 2020 Equinox Publishing Ltd. Online webcam mediation 2020-11-03T16:38:23+00:00 Stephen G. Anderson <p>This article examines an online–in-person hybrid mediation involving a 52-year-old senior police officer and her 72-year-old semi-retired artist husband, who were separating after a 30-year marriage. The meetings took place in 2014 and 2015, around 3 years after I had conducted my first online mediation. The details have been anonymised.</p> 2020-12-23T00:00:00+00:00 Copyright (c) 2020 Equinox Publishing Ltd.